Congressman Carson Alerts Social Security Users to Online Account Changes

INDIANAPOLIS— Congressman André Carson (IN-07) is alerting Indianapolis residents about immediate changes to their online Social Security accounts.

As of this Saturday, March 29, the Social Security Administration is requiring individuals to transition to a new or existing Login.gov account or an ID.me account to access online services. Social Security beneficiaries will not be able to access online services until they make this change, but benefits are not expected to be impacted.

This applies to anyone who created a Social Security username more than 3 years ago. For those who created an account on or after September 18, 2021, no action is necessary. This new policy will impact approximately 8.5 million active users who have not yet switched to using Login.gov or ID.me. Users can receive guidance on how to make this transition here.

“With many reports of proposed changes and uncertainty surrounding Social Security, I’m making sure Indianapolis seniors have the most accurate and up-to-date information,” said Congressman Carson. “I remain concerned that the Trump administration is creating new hurdles for seniors to apply for and receive Social Security benefits. Under the guise of ‘efficiency,’ the Trump administration is gutting customer service and restricting benefit access. Just last month, DOGE announced plans to sell off the Minton-Capehart Building in downtown Indianapolis, which houses our city’s most-used Social Security field office, while simultaneously pushing a policy that forces seniors to receive customer service in person rather than over the phone. I’ll keep fighting for our seniors and voting against these harmful policies. My office also stands ready to assist Social Security beneficiaries who have additional questions or who are having trouble accessing their benefits. Just last year, my office helped return over $300,000 in lost or delayed benefits directly to Indianapolis residents.”

This change comes after multiple policy announcements from the Trump administration, including customer services changes that will force seniors to visit Social Security field offices to verify their identity in person, rather than get assistance over the phone. After facing backlash, the Social Security Administration just announced those policies will not take effect until April 14.

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